Accessibility Statement

1. Our Commitment to Accessibility

Seasaria is committed to ensuring that our website and yacht rental services are accessible to all individuals, including those with disabilities. We believe that everyone should have the opportunity to enjoy Canada's beautiful waters, and we work continuously to improve accessibility in all aspects of our operations.

2. Website Accessibility

2.1 Web Content Accessibility Guidelines (WCAG)

Our website aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. We have implemented the following accessibility features:

• Semantic HTML structure for screen readers
• Alternative text for all meaningful images
• Keyboard navigation support
• High contrast color schemes
• Readable fonts and appropriate text sizing
• Clear heading structure and page organization
• Form labels and error messaging
• Skip navigation links

2.2 Assistive Technology Compatibility

Our website is designed to work with assistive technologies including:

• Screen readers (JAWS, NVDA, VoiceOver)
• Voice recognition software
• Keyboard-only navigation
• Browser zoom functionality
• High contrast mode

3. Physical Accessibility of Our Services

3.1 Marina Facilities

Our Nanaimo marina location provides:

• Accessible parking spaces near the entrance
• Accessible restroom facilities
• Level walkways to the dock area
• Accessible loading and boarding areas
• Staff assistance available for boarding

3.2 Yacht Accessibility

While yacht accessibility varies by vessel type, we offer:

• Vessels with wider doorways and passages
• Stable boarding platforms
• Accessible seating areas
• Staff assistance with boarding and movement
• Adaptive equipment when possible

3.3 Special Accommodations

We work with guests to provide reasonable accommodations including:

• Modified boarding procedures
• Accessible route planning
• Additional safety equipment
• Extended boarding time
• Communication assistance

4. Communication Accessibility

4.1 Multiple Contact Methods

We provide various ways to communicate with our team:

• Phone calls with patient, clear communication
• Email for detailed inquiries
• Online contact forms
• In-person consultations at our marina
• TTY/TDD services available upon request

4.2 Information Formats

We can provide information in alternative formats:

• Large print materials
• Digital documents compatible with screen readers
• Verbal descriptions of services
• Simplified language explanations

5. Staff Training

Our team receives training on:

• Disability awareness and etiquette
• Safe assistance techniques
• Communication with guests with disabilities
• Emergency procedures for guests with special needs
• Use of accessibility equipment

6. Safety Considerations

6.1 Pre-Charter Consultation

We conduct thorough pre-charter consultations to:

• Understand specific accessibility needs
• Assess safety requirements
• Plan appropriate accommodations
• Determine suitable yacht selection
• Arrange necessary equipment

6.2 Safety Equipment

All guests receive appropriate safety equipment including:

• Properly fitted life jackets
• Emergency signaling devices
• Clear safety briefings in accessible formats
• Additional flotation devices when needed

7. Booking and Planning Assistance

Our team provides personalized assistance with:

• Service selection based on accessibility needs
• Route planning for comfortable experiences
• Timing adjustments for special requirements
• Coordination with accessibility equipment providers
• Travel and accommodation recommendations

8. Continuous Improvement

We are committed to ongoing accessibility improvements through:

• Regular accessibility audits of our website
• Guest feedback collection and implementation
• Staff training updates
• Equipment upgrades and additions
• Consultation with accessibility experts
• Compliance with evolving standards

9. Feedback and Complaints

We welcome feedback about accessibility issues. If you encounter any barriers or have suggestions for improvement, please contact us:

• Phone: +1 780-858-4035
• Email: [email protected]
• Mail: Accessibility Coordinator, 1690 Stewart Ave, Nanaimo, BC V9S 4B6

We will respond to accessibility concerns within 48 hours and work to resolve issues promptly.

10. Third-Party Content

While we strive to ensure accessibility across our entire website, some third-party content (such as embedded maps or social media widgets) may not fully meet accessibility standards. We work with vendors to improve accessibility and provide alternative access methods when possible.

11. Limitations

While we make every effort to accommodate all guests, some limitations may apply due to:

• Coast Guard safety regulations
• Physical constraints of marine vessels
• Weather and sea conditions
• Insurance requirements

We will clearly communicate any limitations during the booking process and work to find suitable alternatives.

12. Contact Our Accessibility Team